Returns and Exchange
Full Priced Items Return Policy
Friends and Bruises will issue a refund to the original form of payment for the return of full priced merchandise with the following details:
- All goods must be returned unworn and in perfect condition with all original tags attached.
- Refunds are issued once merchandise has undergone a quality control check and will be issued in original form of payment. Shipping fees are non-refundable.
- Your return request must be received within 14 business days from the date you received your shipment.
- Friends and bruises may refuse any returns that do not comply with our conditions stated above.
Return of Sale Items
Sale items are eligible for exchange only.
Friend and bruises will issue an exchange for any merchandise upon stock availability.
Please email email@example.com if you want to exchange an item.
How to return an item
1. Email firstname.lastname@example.org, including your name and order number to request a return’s form.
2. Print and fill out the return label and place it with the items you wish to return.
3. Be sure to include the invoice with your shipment.
4. We advise you return your item using a secure postal method, with proof of postage, as we are unable to refund or exchange items not received.
If you have any further questions about returns & exchanges, please email us at email@example.com
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